Trust our carpet cleaning professionals in Watford, WD1 to give you excellent quality and cheap services. Reserve your appointment on 020 3743 8596!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Watford provides carpet and related cleaning services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company booking or receiving the services.
Company means Carpet Cleaning Watford, the service provider.
Services means carpet cleaning and any other cleaning or related services agreed between the Client and the Company.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor or representative of the Company who undertakes the Services.
The Company will provide carpet cleaning and associated services as agreed at the time of booking. This may include, but is not limited to, carpet cleaning, rug cleaning, upholstery cleaning, spot and stain treatment, and related cleaning services.
The specific Services to be provided, the areas to be treated and any additional work will be agreed with the Client prior to commencement and confirmed as part of the booking process, either verbally or in writing where applicable.
All bookings for Services must be made directly with the Company. Bookings may be made by accepted communication methods as advised by the Company from time to time.
At the time of booking, the Client will be asked to provide accurate information about the Premises, including size, type of carpets or fabrics, level of soiling, presence of stains, access restrictions and any relevant health and safety considerations.
The Company may provide an estimated price based on the information supplied. This estimate may be adjusted if, upon arrival, the Premises or condition of the carpets and fabrics differ significantly from the description given at the time of booking.
Bookings are subject to availability. The Company reserves the right to refuse or decline a booking at its discretion, including where the Premises are considered unsafe or unsuitable for the Services.
The Client must ensure that the Technician has safe and reasonable access to the Premises at the agreed date and time. This includes access to electricity, hot water and adequate lighting where required for the Services.
The Client must ensure that someone aged 18 or over is present at the Premises at the start of the appointment, unless otherwise agreed with the Company in advance.
If the Technician is unable to gain access to the Premises or commence work due to the Client’s act or omission, a call-out or cancellation fee may be charged in accordance with the Company’s cancellation terms.
The Client is responsible for:
Ensuring that the Premises are generally tidy and that access routes to the areas to be cleaned are clear.
Removing small items, breakables, valuables and personal belongings from the areas to be cleaned prior to the Technician’s arrival.
Informing the Company of any pre-existing damage, wear, discolouration, defects or risks associated with the carpets, rugs, upholstery or other items to be cleaned.
Informing the Company of any known allergies, sensitivities or health conditions that may be affected by cleaning products or processes.
Ensuring that any pets are secured safely away from the work areas during the provision of the Services.
The Company may provide prices as fixed quotations or as estimates, depending on the information available at the time of booking.
Where a quotation is given based on approximate sizes or a description provided by the Client without an in-person inspection, the quotation is an estimate only and may be adjusted if the actual work required is materially different.
All prices are stated in pounds sterling and are exclusive or inclusive of applicable taxes as specified by the Company at the time of booking.
The Company reserves the right to adjust its pricing at any time, but such changes will not affect confirmed bookings where a fixed price has already been agreed, except where the scope of work changes or the information provided by the Client was inaccurate or incomplete.
Unless otherwise agreed, payment for the Services is due immediately upon completion of the work at the Premises.
The Company accepts payment by the methods it specifies from time to time. The Company is under no obligation to accept any particular form of payment.
For commercial Clients and certain domestic Clients, the Company may agree a different payment schedule, such as payment on invoice within an agreed number of days. Any such arrangement must be explicitly agreed prior to the commencement of Services.
Where payment is not made when due, the Company reserves the right to charge interest on overdue sums at the statutory rate permitted under applicable law and to recover reasonable costs of collection.
The Client may cancel or reschedule an appointment by giving the Company adequate notice. The minimum notice period for cancellation or rescheduling, and any applicable fees, will be stated by the Company at the time of booking.
If the Client cancels or reschedules with less notice than the minimum period specified, the Company may charge a late cancellation fee or a proportion of the agreed price to cover lost time and costs incurred.
If the Technician arrives at the Premises and is unable to commence work due to lack of access, unsafe conditions or other reasons beyond the Company’s control, this may be treated as a late cancellation by the Client and a fee may be charged.
The Company reserves the right to cancel or reschedule an appointment at any time in the event of unforeseen circumstances, including but not limited to illness, equipment failure, adverse weather, traffic disruption or other events beyond its reasonable control. In such cases, the Company will seek to offer an alternative appointment time. The Company will not be liable for any loss arising from such cancellation or rescheduling.
The Company will use reasonable skill and care in providing the Services and will use cleaning methods and products considered appropriate for the materials and level of soiling involved.
While the Company will make reasonable efforts to remove stains and marks, certain stains may be permanent and cannot be completely removed. The Company does not guarantee complete stain removal in every case.
Results may vary depending on factors such as the age and type of carpet or fabric, previous cleaning or treatment, and the nature of any spills or stains. The Client acknowledges that some carpets and fabrics may experience shedding, colour loss, shrinkage, texture changes or other effects after cleaning, and that these risks can be greater where items are old, worn, poorly fitted, damaged or have been previously treated with unsuitable products.
The Client must notify the Technician of any areas of particular concern and of any manufacturer care instructions, warranties or special requirements relating to the carpets or fabrics.
The Company will take reasonable care to avoid damage to the Premises and contents while carrying out the Services. If accidental damage occurs as a result of the Company’s negligence, the Company will, at its option, repair the damage, arrange for repair, or compensate the Client for fair and reasonable loss directly arising from the damage, subject to the limitations in these Terms and Conditions.
The Company’s total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the amount paid or payable by the Client for the specific Services giving rise to the claim.
The Company shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment.
The Company shall not be liable for:
Any pre-existing damage, defects, wear, discolouration or deterioration to carpets, rugs, upholstery or other items.
Any damage or issues arising where the Client has failed to disclose relevant information or has given incorrect instructions.
Any issues arising where the Client fails to follow aftercare advice given by the Company or leaves carpets or fabrics in conditions unsuitable for drying, ventilation or use.
Any issues arising due to inherent weaknesses in materials, poor installation, previous treatments or hidden defects.
The Company will handle waste generated during the provision of the Services in accordance with applicable waste and environmental regulations.
Where the Services involve the extraction of dirty water, residues or other liquid waste, the Company will dispose of such waste in a lawful manner, typically through appropriate drainage systems at the Premises or by other compliant methods. The Client agrees to allow the use of appropriate drainage facilities within the Premises for this purpose where reasonably practicable.
If the Company encounters hazardous or potentially hazardous substances, including but not limited to bodily fluids, chemical spills, asbestos, or other forms of contamination, the Company may refuse to carry out the Services or may suspend the work until a specialist contractor has made the area safe. Additional charges may apply where specialist handling or disposal is required and agreed with the Client.
The Client is responsible for informing the Company of any known contamination or risks at the Premises. The Company will not be liable for any health or environmental consequences resulting from undisclosed hazards or from the Client’s failure to comply with applicable waste or environmental regulations.
The Company is committed to operating in a manner that protects the health and safety of its Technicians, Clients and others at the Premises.
The Client agrees to provide a safe working environment, free from unreasonable hazards. The Technician may refuse to work or may suspend work if they consider that health or safety may be compromised.
Certain areas may remain damp for a period after cleaning. The Client must exercise caution to prevent slips or falls and should follow any guidance given by the Technician regarding drying times, ventilation and safe use of the cleaned areas.
If the Client is not satisfied with any aspect of the Services, they should raise the matter with the Company as soon as reasonably possible, and in any event within a reasonable period after completion of the work.
The Company will investigate complaints and, where appropriate, may arrange a revisit to inspect or rectify issues. The availability of any remedy may be affected if the Client has allowed additional work by another party, has not followed aftercare advice, or has delayed in reporting the issue.
Any claim relating to alleged damage, loss or deficiencies in the Services must be supported by appropriate evidence and must be reported promptly to allow the Company a reasonable opportunity to inspect and respond.
The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, fire, flood, accidents, transport disruptions, power cuts, strikes, pandemics, or government restrictions.
The Company will collect and use certain personal data for the purposes of managing bookings, providing the Services, processing payments and handling queries or complaints. The Company will take reasonable steps to protect such personal data and will process it in accordance with applicable data protection laws.
The Client is responsible for ensuring that any personal data about third parties provided to the Company in connection with the Services is supplied lawfully and with appropriate consent where required.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that particular booking, unless a change is required by law or regulation.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any specific written agreement issued by the Company in relation to the Services, constitute the entire agreement between the Client and the Company and supersede any previous understandings, representations or agreements, whether written or oral, relating to the subject matter.
By confirming a booking or allowing the Services to commence, the Client confirms that they have read, understood and agreed to these Terms and Conditions.
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